The Australian Consumer Law regulatory agencies have released an educational video to help consumers and businesses understand their rights and obligations when shopping or selling online.
As explained in the video, all of the usual consumer rights apply when shopping with an Australian online business. These rights may also apply when consumers buy from an overseas online business, however consumers may experience practical difficulties in obtaining a remedy from them.
The video also covers aspects of online shopping that can cause consumer confusion, such as navigating unfamiliar selling platforms, figuring out which reviews to trust, and making sure you pay securely.
You can watch the Shop Smart Online video below or on the ACCC’s YouTube Channel.
